FAQ
Questions worth answering before you buy
If something here is unclear, ask before purchasing rather than after.
Pricing and terms
- How is pricing structured?
- Each package has a one-time setup investment and a monthly management fee. Foundation is $12,000 setup and $2,500 per month. Growth is $20,000 setup and $4,500 per month. Scale starts at $35,000 setup and $8,000 per month.
- What does the setup fee cover?
- Strategy, configuration, implementation, testing, integrations and launch of the Revenue System.
- What does the monthly fee cover?
- System management, monitoring, support, reporting and ongoing optimization. It is not a hosting fee.
- Are there third-party software charges?
- Usage-based communication charges such as SMS, call minutes, email volume and AI usage may be billed separately or covered by a fair-use allowance, as specified in your agreement. Platform subscriptions required by your configuration are disclosed before purchase.
- Can I cancel?
- Cancellation terms are set out in the service agreement, which you can review before you purchase.
Scope and delivery
- How long does it take?
- A first working draft or implementation preview is generally targeted within approximately one week after complete onboarding materials are received. Scope, integrations and multi-location requirements can extend that.
- What is included in the Revenue System?
- Website and lead capture, CRM and pipeline, lead response, automated follow-up, booking, reputation, reactivation and reporting, at the depth defined by your package.
- Why connected systems rather than separate tools?
- Disconnected tools produce disconnected data. When capture, response, booking and reporting run on one pipeline, response times and conversion can actually be measured and improved.
- How many revisions are included?
- Revision rounds are defined in your agreement rather than left open. Additional rounds are available as custom scope.
- What happens after launch?
- Monthly management: monitoring, support, reporting, optimization, and the refresh cadence included in your package.
Existing systems
- Can I keep my existing website?
- Sometimes. If the site converts and can be instrumented properly, we can build around it. If it blocks capture or tracking, we will say so during assessment.
- Can you integrate my existing CRM?
- Compatible platforms can be integrated, typically under Scale. Where a platform limits what can be automated, we disclose that limitation before purchase.
- Who owns the website?
- Ownership terms are documented in the service agreement, including what transfers on termination and what remains licensed platform configuration.
- Who owns the data?
- You do. DesignWorks does not sell client information, and access is limited to what your selected services require.
Working together
- How does communication work?
- Through the client portal and email, so requests and approvals have a written record attached to your account.
- Is a sales call required?
- No. Most clients begin online with the assessment. If your project requires a strategy conversation, we make that available after reviewing your assessment.
- Is advertising management included?
- No. Paid advertising management is not included in any package. Qualified Scale clients may be evaluated for it separately.
- Is AI phone answering included?
- No. AI voice reception is not included in any package. Qualified Scale clients may be evaluated for it separately.
- What are the limits of the AI components?
- AI chat and automation follow the rules and content we configure. They handle qualification, answers and routing; they do not replace judgment on pricing, scope or complex service decisions, and outputs should be reviewed like any other staff-facing tool.
- Do you accept every company?
- No. Fit depends on lead volume, job value, operational readiness and whether the system can realistically improve results.
Revenue Audit
- How is this different from the Growth Assessment?
- The Growth Assessment is free and answers one question: which Revenue System package fits your operation. The Revenue Audit is a paid research engagement that tells you what your current pricing is costing you against named competitors, and what to charge instead. It ends in a written report you keep.
- How does the credit-back work exactly?
- If you sign a Foundation, Growth or Scale agreement within 30 days of receiving your written report, the entire audit fee is credited against the setup investment of that package. The 30 days run from the delivery date of the report. It is applied as a credit on your first invoice, and it is the full amount you paid, not a percentage.
- How do you find competitor pricing?
- From public sources: published rate cards, listed packages, quoted pricing, public offers and marketplace listings. Every price in the report is attributed to where it came from. We do not pose as a customer to extract quotes, and we do not present an estimate as if it were a published price.
- What if there is not enough public competitor data for my industry?
- Some markets publish very little. When that happens we tell you during the audit rather than filling the gap with guesses. The report then leans on the comparables that do exist, adjacent-market pricing clearly labeled as adjacent, and the structure of what buyers in your category are actually paying for. If we conclude the data is too thin to produce a defensible gap analysis, we say so and refund the fee.
- Is this a guarantee of increased revenue?
- No. The audit identifies opportunity and quantifies it against sourced comparables. Whether that opportunity turns into revenue depends on what you implement, how your customers respond and what your market does. We do not promise revenue outcomes here for the same reason we do not promise them anywhere else on this site.
- Can an existing Foundation or Growth client apply the audit fee toward an upgrade?
- Yes. If you are already a Foundation or Growth client, the audit fee is credited toward the setup investment of an upgrade to a higher package, on the same 30-day terms. Active Scale clients receive the Tier 3 audit at no additional charge, so there is nothing to credit.