FAQ
Questions worth answering before you buy
If something here is unclear, ask before purchasing rather than after.
Pricing and terms
- How is pricing structured?
- Each package has a one-time setup investment and a monthly management fee. Foundation is $12,000 setup and $2,500 per month. Growth is $20,000 setup and $4,500 per month. Scale starts at $35,000 setup and $8,000 per month.
- What does the setup fee cover?
- Strategy, configuration, implementation, testing, integrations and launch of the Revenue System.
- What does the monthly fee cover?
- System management, monitoring, support, reporting and ongoing optimization. It is not a hosting fee.
- Are there third-party software charges?
- Usage-based communication charges such as SMS, call minutes, email volume and AI usage may be billed separately or covered by a fair-use allowance, as specified in your agreement. Platform subscriptions required by your configuration are disclosed before purchase.
- Can I cancel?
- Cancellation terms are set out in the service agreement. Draft terms are available for review before purchase and are pending final legal review.
Scope and delivery
- How long does it take?
- A first working draft or implementation preview is generally targeted within approximately one week after complete onboarding materials are received. Scope, integrations and multi-location requirements can extend that.
- What is included in the Revenue System?
- Website and lead capture, CRM and pipeline, lead response, automated follow-up, booking, reputation, reactivation and reporting, at the depth defined by your package.
- Why connected systems rather than separate tools?
- Disconnected tools produce disconnected data. When capture, response, booking and reporting run on one pipeline, response times and conversion can actually be measured and improved.
- How many revisions are included?
- Revision rounds are defined in your agreement rather than left open. Additional rounds are available as custom scope.
- What happens after launch?
- Monthly management: monitoring, support, reporting, optimization, and the refresh cadence included in your package.
Existing systems
- Can I keep my existing website?
- Sometimes. If the site converts and can be instrumented properly, we can build around it. If it blocks capture or tracking, we will say so during assessment.
- Can you integrate my existing CRM?
- Compatible platforms can be integrated, typically under Scale. Where a platform limits what can be automated, we disclose that limitation before purchase.
- Who owns the website?
- Ownership terms are documented in the service agreement, including what transfers on termination and what remains licensed platform configuration.
- Who owns the data?
- You do. DesignWorks does not sell client information, and access is limited to what your selected services require.
Working together
- How does communication work?
- Through the client portal and email, so requests and approvals have a written record attached to your account.
- Is a sales call required?
- No. Most clients begin online with the assessment. If your project requires a strategy conversation, we make that available after reviewing your assessment.
- Is advertising management included?
- No. Paid advertising management is not included in any package. Qualified Scale clients may be evaluated for it separately.
- Is AI phone answering included?
- No. AI voice reception is not included in any package. Qualified Scale clients may be evaluated for it separately.
- What are the limits of the AI components?
- AI chat and automation follow the rules and content we configure. They handle qualification, answers and routing; they do not replace judgment on pricing, scope or complex service decisions, and outputs should be reviewed like any other staff-facing tool.
- Do you accept every company?
- No. Fit depends on lead volume, job value, operational readiness and whether the system can realistically improve results.